Return Policy
Refund & Return Policy
At Mae Harper, we do everything we can to keep our customers happy. However, we understand that sometimes you may want to return an item. This document clearly explains our return policy.
Conditions for Returns
-
You may only request a return after you have physically received the item.
-
Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
-
Trying on the item is allowed, but wearing it is not.
-
Ordering multiple sizes with the intention of returning part of the order is not permitted.
-
Returns must be requested within 30 days of receiving your item.
Return Address
Mark DSA
Room 601, Building 4, No. 69, Lisha East Road,
Shatian Town, Dongguan City, Guangdong Province, China
Post code: 523000
Phone: +86 134 1672 2247
Return Process
-
Request your return by emailing contact@mae-harper.com within 30 days of receiving your item.
-
We will confirm your return request and provide instructions for shipping.
-
If the return is caused by the consumer (for example: you ordered the wrong size or changed your mind), you are responsible for the return shipping cost. The exact cost depends on the courier or shipping method you choose.
-
If the return is due to our error (for example: you received a damaged, defective, or incorrect item), you do not need to pay for the return shipping.
-
We strongly recommend using a track & trace shipping method for all returns.
Refunds
Once we have received and inspected your returned item and confirmed it is in acceptable condition, we will issue a refund to your original payment method within 30 days.
If the return was due to our error (damaged or incorrect item), the return shipping cost will also be refunded.
Liability
-
We are not responsible for lost packages if the tracking shows the item was delivered to the address provided by the customer.
-
If an incorrect shipping address was provided, this is the customer’s responsibility.
-
Any errors in the shipping address must be reported within 24 hours after placing your order.
Multiple Size Orders
To maintain fair use of our return system, orders that include multiple sizes of the same item may not be eligible for a full refund. In such cases, we reserve the right to issue a partial refund or store credit.
Contact
If you have any questions about returns, please contact us at contact@mae-harper.com