Terms & Conditions

These terms and conditions apply to all purchases made through the website of Mae & Harper, located at de Veert 4, 1733LL, Nieuwe Niedorp and reachable at contact@mae-harper.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Orders and Payment

Orders are processed once full payment has been received.
Available payment methods may vary by country. It is the customer’s responsibility to check which payment methods are available in their location.

4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on destination)

• Orders are shipped directly from our supplier in China.

5. Returns and Cancellations

Please refer to our separate Return Policy for all return conditions and procedures.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information shows that the package was delivered to the address provided by the customer.
Always double-check the shipping address you enter when placing an order.

7. Intellectual Property

All content on our website (including texts, photos, and logos) is the property of Mae & Harper and may not be used without prior written permission.

8. Complaints

Complaints can be submitted in writing via contact@mae-harper.com.
We aim to respond within 5 business days.

9. Governing Law

These terms and conditions are governed by the laws of the Netherlands.